| Status | What it means | Typical time |
|---|---|---|
| Label created | The sender has printed a label. We do not have the parcel yet. | up to 72 h |
| Collected | The parcel is with us and has had its first scan. | 2–6 h |
| At sorting hub | Being sorted for onward travel overnight. | overnight |
| At delivery depot | Arrived at the depot that covers your postcode. | 2–14 h |
| Out for delivery | Loaded onto a van. Rounds run 07:30–21:00. | same day |
| Delivery attempted | Nobody in and no safe place. A card was left. | — |
| Held at depot | Awaiting collection or a new instruction. Held 7 days. | 7 days |
| Returned to sender | Unclaimed after 7 days, or refused at the door. | 3–5 days |
Most often the label was created but the parcel has not been handed to us yet. Give it 24 hours from the time the retailer said it was dispatched.
Check also that you are using the 14-character tracking number beginning MP — retailers sometimes show their own internal order reference on the confirmation email.
Multi-parcel orders share a root number with a suffix (-1, -2). Each part travels separately and can arrive on different days.
Report it the same day. We keep the driver’s GPS trace for 30 days and can usually identify the correct address within one working day. Do not knock on neighbours’ doors first — if the parcel was misdelivered we would rather collect it ourselves.