Contact us
Before you write to usHave the tracking number to hand — it begins
with MP and is 14 characters. Queries without one take considerably longer to answer.
| Reason | How | Response time |
|---|
| Missing or delayed parcel | Query form on the tracking page | 1 working day |
| Damage claim | Claim form, photographs required | 5 working days |
| Business account | Account portal, Support tab | 4 working hours |
| Complaint | complaints@help.safeeclipse.ru | 10 working days |
| Press | press@help.safeeclipse.ru | — |
Opening hours
| Day | Hours |
|---|
| Monday – Friday | 08:00 – 18:00 |
| Saturday | 09:00 – 13:00 |
| Sunday and bank holidays | closed |
Registered office
Marlowe Post Ltd, Unit 4, Hollen Yard, London SE16 4TN.
Registered in England & Wales, company number 09 447 128.
We will never ask you to pay a fee by text message to release a parcel.
If you receive such a message it is not from us — forward it to report@help.safeeclipse.ru
and delete it.